Delivery and payment

Shopping online with Diritto Shop is straightforward, dependable, and swift. Find out everything you need to know about our local delivery timelines across Mogadishu, our safe mobile payment methods, and our simple support process.

Frequently asked questions

We want your shopping experience to be effortless from checkout right to your doorstep. Here are detailed answers regarding how we handle delivery, payment options, and returns.

Which payment methods can I use?

You can pay securely using widely accepted local mobile options including EVC Plus, eDahab, Sahal, and ZAAD, as well as card payments at checkout. We focus on keeping transactions effortless and accessible across Somalia.

Is cash on delivery available?

Yes, we offer convenient local payment options including cash on delivery on eligible orders, alongside our quick mobile payment options at checkout.

How are delivery fees calculated?

Delivery fees depend on your specific delivery location within Mogadishu. The exact shipping charge is clearly calculated and displayed during checkout before you confirm your order. Look out for seasonal promotions where we offer free or discounted delivery.

How long will my order take to arrive?

Most orders within Mogadishu are dispatched quickly and arrive within 1–2 business days after order confirmation. We ensure prompt dispatch so you can enjoy your items without delay.

Do you deliver beyond Mogadishu?

Currently, our direct home delivery service covers all districts in Mogadishu. We are actively expanding our distribution network to bring Diritto Express delivery to other cities across Somalia soon.

What if my item arrives damaged or incorrect?

If your parcel arrives damaged or differs from what you ordered, please contact Diritto Shop customer care immediately with your order number and photos of the package. Our team will promptly review your request and resolve the issue with a replacement or appropriate solution.

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