Help & customer support

Find quick answers to common questions about ordering, deliveries across Mogadishu, local payment options, and returns at Diritto shop. We are here to make your online shopping smooth, transparent, and completely reliable.

Frequently asked questions

Everything you need to know about our products, delivery timelines, and payment methods in one convenient place.

How quickly do orders arrive across Mogadishu, and what are the delivery fees?

Most orders across Mogadishu are delivered within 1–2 business days after your order is confirmed. Delivery fees depend on your specific neighbourhood or location and are clearly displayed at checkout before you finalise your order.

Which payment methods do you accept?

We accept cash on delivery along with popular local digital payment methods including EVC Plus, eDahab, Sahal, and ZAAD. Our goal is to provide simple, secure, and flexible payment options for every shopper in Somalia.

What kind of products can I purchase at Diritto shop?

We offer a broad selection of affordable and attractive items imported from China, including perfumes, beauty products, home decoration, kids and toys, gifts, kitchen essentials, fashion accessories, electronics, phone accessories, lighting, car accessories, and storage organisation tools.

What should I do if I receive a damaged or incorrect product?

If you receive an item that is damaged or incorrect, please reach out to our team as soon as possible with your order details and clear photos of the item. We will review the issue promptly and arrange an appropriate solution, such as a replacement or suitable resolution.

How can I check my order status or contact customer support?

You can track the progress of your order directly on our website. For immediate assistance, our dedicated support team is available via phone, email, or WhatsApp to answer delivery queries, update order details, and solve any issues.

Do I need an account to place an order?

While you can browse freely, creating a customer account allows you to track your packages, view past purchases, manage delivery addresses, and enjoy faster checkout on future orders.

Ready to start shopping?

Browse our latest collections, discover top-rated best sellers, and enjoy dependable home delivery across Mogadishu.